We are not responsible for lost or damaged returned packages. We are not responsible for any consequential or incidental damage occurring due to the purchase or use of any merchandise. Please ship returns back to us with insured ground delivery. Please do not affix shipping labels or write on the manufacturer’s package. Place the factory box into a separate shipping box, and include the RMA number underneath the return address. Please make sure you repack the product carefully. Shipping Products for Returns or Exchange In order to arrange a return/exchange, please contact us via email us to obtain an RMA (Return Merchandise Authorization) number. In case of items missing or damaged in transit, you must claim them within three business days of receipt of merchandise. In case you receive a defective or damaged item, we will exchange it for a replacement or issue a refund. Somerset, NJ 08873 Defective or Damaged Items

Unboxed or unwrapped educational tapes or books.

Nonreturnable items specifically mentioned on the website.

Any computers built, customized, or modified as per customer specifications.

Unboxed consumable items such as CD, DVDs, ink cartridges, film, bulbs, etc.Unboxed computers and computer software with unsealed original packaging.

Unboxed TVs, combos and monitors 37' or larger with unsealed original packaging.

The refund amount is limited to the original purchase price.

Shipping and handling fees are non-refundable.

Product to be returned should include all packing material, original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards.

Returned products should include all items originally received by you, including free items and accessories, to receive a full refund In case you wish to keep any free items or accessories, their retail value will be deducted from the reimbursement total.

The products should be returned in their original unaltered box.

We reserve the right to refuse the return based on the condition of the returned merchandise.

UPC codes and serial numbers must be intact or the return will be automatically refused.

If all conditions mentioned below are not met, HHgregg reserves the right to refuse the return.

The products you want to return or exchange should meet the below conditions. If dissatisfied with your purchase, you may return the products to Hhgregg within 30 days of the delivery date. We offer the below return and refund terms to assure you the best services. Our goal is to make sure you are completely satisfied with your transaction.

Mac retina display resolution 27